If you cannot find the answer to your questions in our FAQ section below, feel free to send us a message here.
What are the delivery charges for orders from the GoSelfie! Online Shop?
Australia wide shipping for all orders over $50 is free. International shipping will be charged based on the location of the destination. If your order is under $50 the postage charge will be clearly displayed on checkout page.
Do you provide tracking for the shipping?
Yes. As soon as we have shipped your item, you will receive an email notification with the link to Australia Post tracking system. You will be able to track the progress of the shipment anytime you like simply by clicking on this link.
Which payment methods are accepted in the GoSelfie! Online Shop?
We accept payments of the following methods: PayPal and Credit Card (Visa/MasterCard).
How long will delivery take?
Express shipping delivery is done by Australia Post and will normally takes 1-3 working days to arrive depending on your location (could take longer in rural areas). If you have not received your item 5 (five) working days after you place an order, please inform us immediately so we can check with Australia Post. Regular shipping delivery is done by Australia Post and will normally takes 2-7 working days to arrive. Please note however that in some circumstances delivery may take longer. If you have not received your item 10 (ten) working days after you place an order, please inform us immediately so we can check with Australia Post.
How secure is shopping in the GoSelfie! Online Shop? Is my data protected?
Yes it is safe to shop with us, we do not store any of your financial information at all. All payments are processed by our payment processors (Paypal/Stripe) and they do not pass any financial information to us other than your registered email address. We never give out or use your email address other than for communications directly with you in relation to your orders and/or feedback on satisfaction of our products and services.
What exactly happens after ordering?
Your order is professionally processed by one of our staff and will be fulfilled as soon as possible. In the event that we do not have the item on stock as promised, we will let you know as soon as possible and offer your options that suit you best (refund/exchange).
Do I receive an invoice for my order?
Yes we will send an invoice for every order placed to your registered email address with us.
What is your Refund/Return policy?
We have a Refund/Return policy. Any products purchased on our site are eligible for refund or replacement under ACCC consumer protection rules. If you received the wrong product, we will offer you a replacement or full refund. We will also cover any postage costs.
What if I receive a faulty product?
We inspect every single product before it is shipped out to make sure there is no fault, and we bubble wrap each items before we ship them. However in few rare circumstances that the product becomes faulty or stopped working, please contact us and we will replace it immediately or issue you a full refund including postage costs.
I asked for a Refund, when will I receive it?
All eligible refunds are processed within 2 working days. If you paid using PayPal, you will almost immediately received a notification of the refund after we process the request (within 2 working days). If you paid using a credit card, your request will still be processed by us within 2 working days, however your financial institution may need an extra few days to process the refund back into your account. Please check with your financial institution.